Total Quality Management

Setting of policy and strategy, customer satisfaction, performance measurement, people management and processes. 

Human Resource Management

Advising on personnel policy, manpower planning, job enrichment, job evaluation and industrial relations.  

Marketing Management

Market research and business forecasting, sales force training and the organisation of retail and wholesale outlets.

Strategic and Business Management

This involves long range planning, the re-organisation of a company’s structure, rationalisation of services and products, and a general business appraisal of the company.

Information Systems and Information Technology

Defining information needs, the provision of software, systems analysis and design, computer feasibility studies, implementing computer applications and making computer hardware evaluations.

Financial and Management Controls

The installation of budgetary control systems, profit planning or capital and revenue budgeting, office reorganisation and administrative arrangements.

Manufacturing and Business Services

Involving a review of the layout of a production department, production control arrangements, productivity and incentive schemes or quality control problems.